Lifesize Cloud experienced a major incident on April 16, 2021 affecting Call Management Service and Multiway Call Service and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Call Management ServiceMultiway Call ServiceRecording Service
Update timeline
- investigating Apr 16, 2021, 07:56 AM UTC
Today from 7:30am UTC onwards Users may have observed missing features like presentation sharing, recording, add Participant, Raise Hand etc on Desktop App, Webapp. We are working on this issue and will keep you updated. We apologize for the inconvenience caused.
- monitoring Apr 16, 2021, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2021, 11:35 AM UTC
This incident has been resolved.