Lifesize Cloud experienced a major incident on September 1, 2021 affecting Management Console, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2021, 05:21 PM UTC
We are currently investigating an issue with the Management Portal where recordings fail to load properly. Thank you for your patience while we work to resolve this incident.
- monitoring Sep 01, 2021, 05:50 PM UTC
We have identified the reason for this incident and implemented a fix. We are seeing our traffic normalize. We will continue to monitor our resolution.
- monitoring Sep 01, 2021, 08:17 PM UTC
We have identified the reason for this incident and implemented a fix. We are seeing our traffic normalize, but we may continue to see intermittent issues with accessing recordings. We will continue to monitor our resolution. We thank you for your patience.
- resolved Sep 01, 2021, 11:31 PM UTC
This incident has been resolved. We appreciate your patience during this incident.