Lifesize Cloud experienced a notice incident on September 12, 2021 affecting Call Management Service and Lifesize Icon and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Call Management ServiceLifesize IconManagement ConsoleMultiway Call ServiceRecording ServiceWeb Application call service
Update timeline
- investigating Sep 12, 2021, 06:01 AM UTC
Users may have observed failed to login or call issue(s) with Lifesize Apps and Manage console. We are aware of this issue and looking into this. We apologize for the inconvenience caused.
- monitoring Sep 12, 2021, 06:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2021, 07:07 AM UTC
This incident has been resolved.