Lifesize Cloud experienced a minor incident on December 15, 2021 affecting Call Management Service, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Call Management Service
Update timeline
- investigating Dec 15, 2021, 04:01 PM UTC
We are experiencing call management degradade performance issue. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.
- identified Dec 15, 2021, 04:12 PM UTC
Our vendor has identified the issue and we have seen some improvement to connectivity in the last few minutes as we continue to work towards full recovery.
- resolved Dec 15, 2021, 04:18 PM UTC
We have resolved this incident.