Lifesize Cloud incident

Call Management Issue

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on April 8, 2022 affecting Call Management Service and Lifesize Icon, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2022, 08:42 AM UTC
Resolved
Apr 08, 2022, 10:48 AM UTC
Duration
2h 6m
Detected by Pingoru
Apr 08, 2022, 08:42 AM UTC

Affected components

Call Management ServiceLifesize Icon

Update timeline

  1. investigating Apr 08, 2022, 08:42 AM UTC

    We are experiencing call management degraded performance issue. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.

  2. monitoring Apr 08, 2022, 10:44 AM UTC

    A Fix has been implemented and we are monitoring the result.

  3. monitoring Apr 08, 2022, 10:45 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 08, 2022, 10:48 AM UTC

    This incident has been resolved, all users experiencing issues with P2P calls must restart their lifesize clients. Thank you.