Lifesize Cloud incident

Call management service unable to connect Point-to-point Calls

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on July 8, 2023 affecting Call Management Service and Lifesize Icon, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2023, 03:39 AM UTC
Resolved
Jul 08, 2023, 07:20 AM UTC
Duration
3h 40m
Detected by Pingoru
Jul 08, 2023, 03:39 AM UTC

Affected components

Call Management ServiceLifesize Icon

Update timeline

  1. investigating Jul 08, 2023, 03:39 AM UTC

    A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

  2. monitoring Jul 08, 2023, 05:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2023, 07:20 AM UTC

    This incident has been resolved.