Lifesize Cloud incident

Audio Conferencing Service Issue (Colombia)

Major Resolved View vendor source →

Lifesize Cloud experienced a major incident on October 27, 2020 affecting Audio Call Service, lasting 8h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2020, 08:49 PM UTC
Resolved
Oct 28, 2020, 04:54 AM UTC
Duration
8h 4m
Detected by Pingoru
Oct 27, 2020, 08:49 PM UTC

Affected components

Audio Call Service

Update timeline

  1. investigating Oct 27, 2020, 08:49 PM UTC

    Thank you for your patience while we address an issue with our Colombia PSTN#. Some users may experience difficulties placing audio calls at this time with our Colombia PSTN#.

  2. monitoring Oct 27, 2020, 10:41 PM UTC

    Our Colombia PSTN# is functional and back in Service.

  3. resolved Oct 28, 2020, 04:54 AM UTC

    This incident has been resolved.