Lifesize Cloud experienced a minor incident on August 31, 2021 affecting Call Management Service and Multiway Call Service and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 07:16 PM UTC
We are currently investigating an issue where users may experience issues with Call Management Services, Multiway Call Service, Recording Service, and Web Application call service. We apologize for the inconvenience.
- investigating Aug 31, 2021, 07:51 PM UTC
We are currently investigating an issue where users may experience issues with Call Management Services, Multiway Call Service, Recording Service, and Web Application call service. We believe this incident to be in conjunction with the current incident seen in AWS's US-West-2 Region; more on that can be found here: https://status.aws.amazon.com/#internetconnectivity-us-west-2_1630437207. We apologize for the inconvenience.
- identified Aug 31, 2021, 08:24 PM UTC
We believe the issue has been identified
- resolved Aug 31, 2021, 10:39 PM UTC
At this time, we are seeing normalized traffic and believe our vendor AWS has resolved this incident. Thank you for your patience.