Lifesize Cloud experienced a minor incident on December 7, 2021 affecting Call Management Service, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 07:01 PM UTC
We are experiencing call management degradade performance issue. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.
- identified Dec 07, 2021, 08:36 PM UTC
We continue to see some improvements; we will continue to work with our vendor to restore all services to operational.
- identified Dec 07, 2021, 10:32 PM UTC
Our vendor has identified and made several changes in order to improve functionality. We continue to work closely with them to fully restore all components to operational.
- monitoring Dec 07, 2021, 11:22 PM UTC
Several fixes have been implemented, and we are monitoring our services.
- monitoring Dec 08, 2021, 12:57 AM UTC
We are seeing a number of components return to full operation, however, we continue to monitor those that are in a degraded
- resolved Dec 08, 2021, 02:52 AM UTC
This incident has been resolved.