Lifesize Cloud experienced a major incident on August 29, 2024 affecting Audio Call Service and Call Management Service and 1 more component, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Audio Call ServiceCall Management ServiceChat ServiceManagement ConsoleMultiway Call ServiceWeb Application call service
Update timeline
- investigating Aug 29, 2024, 09:34 AM UTC
Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.
- investigating Aug 29, 2024, 09:52 AM UTC
Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.
- monitoring Aug 29, 2024, 10:01 AM UTC
A fix has been implemented and we are monitoring the result
- resolved Aug 29, 2024, 01:41 PM UTC
This incident has been resolved.