Lifesize Cloud incident

Call management service users from EMEA unable to connect to meetings

Major Resolved View vendor source →

Lifesize Cloud experienced a major incident on November 25, 2024 affecting Call Management Service, lasting 21h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 09:51 AM UTC
Resolved
Nov 26, 2024, 07:09 AM UTC
Duration
21h 18m
Detected by Pingoru
Nov 25, 2024, 09:51 AM UTC

Affected components

Call Management Service

Update timeline

  1. investigating Nov 25, 2024, 09:51 AM UTC

    Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

  2. investigating Nov 25, 2024, 09:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 25, 2024, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 26, 2024, 07:09 AM UTC

    This incident has been resolved.