Lifesize Cloud incident

Call management service users from EMEA unable to connect to meetings

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on December 5, 2024 affecting Call Management Service and Multiway Call Service, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 09:36 AM UTC
Resolved
Dec 09, 2024, 06:13 AM UTC
Duration
3d 20h
Detected by Pingoru
Dec 05, 2024, 09:36 AM UTC

Affected components

Call Management ServiceMultiway Call Service

Update timeline

  1. investigating Dec 05, 2024, 09:36 AM UTC

    Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

  2. investigating Dec 05, 2024, 09:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2024, 10:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2024, 06:13 AM UTC

    Over the weekend, a fix was implemented to prevent the issue from occurring again.