Lifesize Cloud Outage History

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Lifesize Cloud had 8 outages in the last 2 years totaling 164h 33m of downtime — averaging 0.3 incidents per month.

There were 8 Lifesize Cloud outages since October 1, 2024 totaling 164h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.lifesizecloud.com

Minor September 4, 2026

Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls

Detected by Pingoru
Sep 04, 2026, 01:25 PM UTC
Resolved
Sep 04, 2026, 06:37 PM UTC
Duration
5h 12m
Affected: Call Management ServiceMultiway Call Service
Timeline · 3 updates
  1. identified Sep 04, 2026, 01:25 PM UTC

    Call Management Service – Americas Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

  2. monitoring Sep 04, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices.

Detected by Pingoru
Mar 25, 2026, 02:15 PM UTC
Resolved
Mar 25, 2026, 04:32 PM UTC
Duration
2h 17m
Affected: Call Management ServiceLifesize Icon
Timeline · 3 updates
  1. investigating Mar 25, 2026, 02:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 25, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Call management service users from US unable to connect to meetings

Detected by Pingoru
Mar 17, 2026, 01:52 PM UTC
Resolved
Mar 17, 2026, 05:36 PM UTC
Duration
3h 43m
Affected: Call Management ServiceMultiway Call Service
Timeline · 5 updates
  1. investigating Mar 17, 2026, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 17, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 17, 2026, 02:23 PM UTC

    The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

  4. monitoring Mar 17, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Lifesize cloud Platform – Service Interruption

Detected by Pingoru
Oct 20, 2025, 12:36 PM UTC
Resolved
Oct 21, 2025, 12:39 AM UTC
Duration
12h 3m
Affected: Audio Call ServiceCall Management ServiceMultiway Call ServiceRecording Service
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 12:36 PM UTC

    We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

  2. monitoring Oct 20, 2025, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  3. identified Oct 20, 2025, 02:20 PM UTC

    We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

  4. monitoring Oct 20, 2025, 08:59 PM UTC

    We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

  5. resolved Oct 21, 2025, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025

Call Management Issue

Detected by Pingoru
Mar 12, 2025, 12:56 AM UTC
Resolved
Mar 12, 2025, 01:25 AM UTC
Duration
29m
Affected: Call Management Service
Timeline · 3 updates
  1. identified Mar 12, 2025, 12:56 AM UTC

    Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

  2. monitoring Mar 12, 2025, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2025, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2024

Call management service users from EMEA unable to connect to meetings

Detected by Pingoru
Dec 05, 2024, 09:36 AM UTC
Resolved
Dec 09, 2024, 06:13 AM UTC
Duration
3d 20h
Affected: Call Management ServiceMultiway Call Service
Timeline · 4 updates
  1. investigating Dec 05, 2024, 09:36 AM UTC

    Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

  2. investigating Dec 05, 2024, 09:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2024, 10:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2024, 06:13 AM UTC

    Over the weekend, a fix was implemented to prevent the issue from occurring again.

Read the full incident report →

Major October 1, 2024

Microsoft 365 Calendar Service for Icon is impacted

Detected by Pingoru
Oct 01, 2024, 03:50 PM UTC
Resolved
Oct 03, 2024, 04:00 PM UTC
Duration
2d
Affected: Lifesize Icon
Timeline · 3 updates
  1. identified Oct 01, 2024, 03:50 PM UTC

    Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

  2. monitoring Oct 03, 2024, 02:51 AM UTC

    A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

  3. resolved Oct 03, 2024, 04:00 PM UTC

    Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

Read the full incident report →