Liferay incident
Incorrect Auto-Scaling Email Notification for Search Service
Resolved after 9 days 2 hours, affecting Tokyo, Japan and Mumbai, India and 1 more, on August 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 17, 2026, 05:57 PM UTC
We are investigating an issue where some Liferay Cloud customers are receiving incorrect auto-scaling notification emails for their Search service. If you have already received one of these emails, no action is required on your end.
- investigating Aug 17, 2026, 07:36 PM UTC
During our investigation, we confirmed that incorrect Auto-Scaling email notifications were triggered for Liferay UAT and DEV environments. We are continuing to investigate; if needed, please feel free to open a support ticket.
- identified Aug 18, 2026, 06:46 PM UTC
The incorrect Auto-Scaling email notifications were caused by a bug triggered during a Search service volume resize in non-production environments. The resize has been completed and this issue will not recur. If you received any Auto-Scaling emails regarding the Search service, please disregard them — no action is required on your end.
- monitoring Aug 18, 2026, 06:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2026, 08:16 PM UTC
Fix applied in production
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