LifeOmic incident

API and App connection timeouts

Resolved after 27 minutes, affecting Web Apps and APIs, on November 19, 2018.

resolved Nov 19, 2018, 02:15 PM UTC

The connection timeouts have subsided, and all services are fully operational. We are working with AWS to find the cause of the issue.

Started
Nov 19, 2018, 01:47 PM UTC
Resolved
Nov 19, 2018, 02:15 PM UTC
Duration
27m
Detected by Pingoru
Nov 19, 2018, 01:47 PM UTC

Affected components

Web AppsAPIs

Update timeline

  1. investigating Nov 19, 2018, 01:47 PM UTC

    We have started to see an increasing number of connection timeouts across our API's and Web Applications. We are currently investigating the issue.

  2. investigating Nov 19, 2018, 02:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 19, 2018, 02:15 PM UTC

    The connection timeouts have subsided, and all services are fully operational. We are working with AWS to find the cause of the issue.

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