LifeOmic incident

Major platform outage.

Resolved after 2 hours 1 minute, affecting Web Apps and APIs, on November 24, 2021.

monitoring Nov 24, 2021, 08:03 PM UTC

Our API and applications are now fully operational. We are continuing to monitor the situation to ensure a full recovery.

Started
Nov 24, 2021, 06:44 PM UTC
Resolved
Nov 24, 2021, 08:46 PM UTC
Duration
2h 1m
Detected by Pingoru
Nov 24, 2021, 06:44 PM UTC

Affected components

Web AppsAPIs

Update timeline

  1. investigating Nov 24, 2021, 06:44 PM UTC

    We are seeing high error rates in our API which is causing all our applications to be down.

  2. identified Nov 24, 2021, 07:17 PM UTC

    We've identified the underlying issue and are working with our vendor to restore service.

  3. identified Nov 24, 2021, 07:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 24, 2021, 07:50 PM UTC

    We are seeing some improvement in the error rates and are continuing to work on a full resolution.

  5. monitoring Nov 24, 2021, 08:03 PM UTC

    Our API and applications are now fully operational. We are continuing to monitor the situation to ensure a full recovery.

  6. resolved Nov 24, 2021, 08:46 PM UTC

    The platform and applications have fully recovered.

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