LexisNexis Risk incident

Bridger Alerts

Resolved after 34 minutes, affecting LexisNexis® Bridger Insight® EU 5 and LexisNexis® Bridger Insight® U.S. 5, on February 1, 2022.

identified Feb 01, 2022, 02:03 PM UTC

The password used in our monitoring solution expired on the Bridger platforms. We're in the process of resetting them. Bridger solutions were not down during this duration.

Started
Feb 01, 2022, 01:45 PM UTC
Resolved
Feb 01, 2022, 02:19 PM UTC
Duration
34m
Detected by Pingoru
Feb 01, 2022, 01:45 PM UTC

Affected components

LexisNexis® Bridger Insight® EU 5LexisNexis® Bridger Insight® U.S. 5

Update timeline

  1. investigating Feb 01, 2022, 01:45 PM UTC

    We are currently investigating this issue.

  2. identified Feb 01, 2022, 02:03 PM UTC

    The password used in our monitoring solution expired on the Bridger platforms. We're in the process of resetting them. Bridger solutions were not down during this duration.

  3. resolved Feb 01, 2022, 04:48 PM UTC

    The monitoring solution is back to normal after resetting the password.

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