LexBlog incident
LexBlog Support Ticketing System and Help Center currently experiencing outages
Resolved after 42 minutes, affecting LexBlog Platform 1 and Premier Managed Platform and 1 more, on January 4, 2017.
We have received word from Zendesk that systems are now operational - our in-platform help center, knowledge base, community, and ticketing center are all now available. Our team will resume work to support members and respond to tickets as quickly as possible.
Affected components
Update timeline
- identified Jan 04, 2017, 08:53 PM UTC
We are aware that Zendesk, which provides help center and ticketing system software for our members, is currently experiencing intermittent outages. As a result, we may be unable to provide updates on tickets and members may be unable to access help center articles. Zendesk is aware of this issue and is currently working to resolve it. If you are a member seeking assistance, please call us at 800-913-0988 while we await updates.
- resolved Jan 04, 2017, 09:36 PM UTC
We have received word from Zendesk that systems are now operational - our in-platform help center, knowledge base, community, and ticketing center are all now available. Our team will resume work to support members and respond to tickets as quickly as possible.
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