Resolved after 9 hours 22 minutes, affecting LexBlog Platform 1 and Premier Managed Platform and 1 more, on October 22, 2019.
The issue has been resolved for all customers. Our engineers are continuing to monitor email signup functionality.
Affected components
Update timeline
- investigating Oct 22, 2019, 04:23 PM UTC
We are currently investigating an issue with our email subscription provider. In the interim, users may experience errors when attempting to subscribe to your blog via email.
- investigating Oct 22, 2019, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2019, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2019, 04:59 PM UTC
Our engineers are continuing work to isolate and diagnose the issue in conjunction with our email subscription provider.
- investigating Oct 22, 2019, 06:43 PM UTC
Our engineers have determined the cause is an upstream service provider and are issuing a workaround to be live within 24-48 hours. Customers may continue to see intermittent errors with new email subscriptions until the fix is live.
- monitoring Oct 22, 2019, 07:52 PM UTC
We are monitoring and resolving an issue with email subscriber signups. Our engineers have determined the cause is an upstream service provider and are issuing a workaround to be live within 24-48 hours.
- monitoring Oct 22, 2019, 08:35 PM UTC
The issue has been resolved for all customers. Our engineers are continuing to monitor email signup functionality.
- resolved Oct 23, 2019, 01:46 AM UTC
This incident has been resolved.
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