Lemon Way incident

[Production] - Issue on money out issuing

Resolved after 5 hours 2 minutes, affecting Production Dashboard, on April 29, 2025.

identified Apr 29, 2025, 09:02 AM UTC

Dear customers, The root cause of the issue has been identified and a fix is on the way. While the fix is deployed, you may suffer from a one minute downtime on your payment endpoints. Unfortunately, this is unavoidable. Thank you for your patience and understanding. Lemonway's Production Team.

Started
Apr 29, 2025, 08:27 AM UTC
Resolved
Apr 29, 2025, 01:29 PM UTC
Duration
5h 2m
Detected by Pingoru
Apr 29, 2025, 08:27 AM UTC

Affected components

Production Dashboard

Update timeline

  1. investigating Apr 29, 2025, 08:27 AM UTC

    Dear partners, We are currently experiencing issues on money out Our technical team is investigating the point.

  2. identified Apr 29, 2025, 09:02 AM UTC

    Dear customers, The root cause of the issue has been identified and a fix is on the way. While the fix is deployed, you may suffer from a one minute downtime on your payment endpoints. Unfortunately, this is unavoidable. Thank you for your patience and understanding. Lemonway's Production Team.

  3. resolved Apr 29, 2025, 01:29 PM UTC

    This incident has been resolved.

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