Resolved after 21 hours 18 minutes, affecting Admin and Customer Pages and 1 more, on October 20, 2025.
Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.
Affected components
AdminCustomer PagesActivations - AdminAdminCustomer PagesAdminMobile CMSCustomer PagesActivations - Public APIConventions
Update timeline
- identified Oct 20, 2025, 04:08 PM UTC
An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.
- monitoring Oct 20, 2025, 09:04 PM UTC
Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.
- resolved Oct 21, 2025, 01:27 PM UTC
As of 6:53 PM EDT last night we reported full recovery.
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Amazon Web Services