Leap Event Technology incident

Brief Outages- Mobile CMS

Resolved after 8 minutes, on December 16, 2025.

resolved Dec 16, 2025, 07:54 PM UTC

The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

Started
Dec 16, 2025, 03:21 PM UTC
Resolved
Dec 16, 2025, 03:29 PM UTC
Duration
8m
Detected by Pingoru
Dec 16, 2025, 03:21 PM UTC

Update timeline

  1. resolved Dec 16, 2025, 07:54 PM UTC

    The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

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