LeadSquared Outage History

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LeadSquared had 7 outages in the last 2 years totaling 418h 40m of downtime — averaging 0.3 incidents per month.

There were 7 LeadSquared outages since August 7, 2024 totaling 418h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.leadsquared.com

Minor April 2, 2026

Degraded performance is observed in the US region for certain features due to an ongoing AWS OpenSearch Service issue in the us-east-1 region.

Detected by Pingoru
Apr 02, 2026, 02:46 PM UTC
Resolved
Apr 02, 2026, 09:55 PM UTC
Duration
7h 9m
Affected: APIWeb ApplicationMobile Application
Timeline · 4 updates
  1. identified Apr 02, 2026, 02:46 PM UTC

    We are observing degraded performance in some functionalities of the LeadSquared application in the US region due to an ongoing AWS OpenSearch Service issue in the us-east-1 region. We are actively working with AWS to restore performance.

  2. identified Apr 02, 2026, 06:47 PM UTC

    We have restored functionality for a subset of customers and are actively working to restore service for the remaining users. We appreciate your patience as we continue to resolve this issue.

  3. monitoring Apr 02, 2026, 09:53 PM UTC

    We have restored functionality and are actively monitoring. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.

  4. resolved Apr 02, 2026, 09:55 PM UTC

    All LSQ operations have returned to normal as of 1:57 AM IST, April 3. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.

Read the full incident report →

Critical January 2, 2026

Login failures were observed in SGP region

Detected by Pingoru
Jan 02, 2026, 05:58 AM UTC
Resolved
Jan 02, 2026, 07:00 AM UTC
Duration
1h 1m
Affected: APIWeb ApplicationMobile Application
Timeline · 3 updates
  1. investigating Jan 02, 2026, 06:49 AM UTC

    We are actively investigating that Leadsquared customers in SGP region may be experiencing issues logging into their accounts. Our engineers are working to resolve the issue and will provide another update shortly.

  2. monitoring Jan 02, 2026, 06:56 AM UTC

    Mitigation actions were implemented and issue is resolved at 12:08 PM. It is currently under active monitoring.

  3. resolved Jan 02, 2026, 08:37 AM UTC

    This incident has been resolved as of 12:08 PM IST.

Read the full incident report →

Major October 20, 2025

Degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1

Detected by Pingoru
Oct 20, 2025, 07:11 AM UTC
Resolved
Oct 21, 2025, 03:52 AM UTC
Duration
20h 40m
Affected: APIWeb ApplicationMobile Application
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:51 AM UTC

    We are currently observing service degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1 region. As a result, US customers may experience downtime or degraded performance. Our team is actively monitoring the situation and working closely with AWS to restore full functionality as soon as possible. Follow the below link to check the AWS health status. https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

  2. monitoring Oct 21, 2025, 03:43 AM UTC

    Following AWS’s recovery from the outage in their US region, all LSQ operations have returned to normal as of 03:31 AM IST, October 21. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.

  3. resolved Oct 21, 2025, 03:52 AM UTC

    The issue impacting LeadSquared services due to the AWS outage in the US region has been fully resolved. All systems have been stable and operating normally since 03:31 AM IST, October 21. Our team has verified service health across all affected components, and no further impact is expected. We will continue to monitor the environment closely to ensure continued stability. Thank you for your patience and understanding during this incident.

Read the full incident report →

Minor August 6, 2025

Performance degradation experienced in Middle East Region

Detected by Pingoru
Aug 06, 2025, 04:00 AM UTC
Resolved
Aug 06, 2025, 05:45 AM UTC
Duration
1h 44m
Affected: APIWeb Application
Timeline · 4 updates
  1. investigating Aug 06, 2025, 04:40 AM UTC

    We are currently experiencing slowness in Middle East Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

  2. identified Aug 06, 2025, 05:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 05:24 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Aug 06, 2025, 05:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

Performance degradation experienced in Mumbai Region

Detected by Pingoru
Jul 29, 2025, 10:52 AM UTC
Resolved
Jul 29, 2025, 11:49 AM UTC
Duration
56m
Affected: APIWeb ApplicationMobile Application
Timeline · 4 updates
  1. investigating Jul 29, 2025, 10:52 AM UTC

    We are currently experiencing slowness in Mumbai Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

  2. identified Jul 29, 2025, 11:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2025, 11:33 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Jul 29, 2025, 11:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 25, 2024

Performance issue in Mumbai Region

Detected by Pingoru
Oct 25, 2024, 08:24 AM UTC
Resolved
Oct 25, 2024, 12:11 PM UTC
Duration
3h 47m
Affected: APIWeb ApplicationMobile Application
Timeline · 4 updates
  1. investigating Oct 25, 2024, 08:24 AM UTC

    We are observing Partial Outage with one of the DataBase which is impacting Mumbai Region LSQ Application. Backend teams are working on restoring the service.

  2. identified Oct 25, 2024, 08:36 AM UTC

    Teams have identified the issue and working on implementing the fix to restore the Application and services.

  3. monitoring Oct 25, 2024, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 25, 2024, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →