Laserfiche incident

[US] - Some customers may be unable to access their repository

Major Resolved View vendor source →

Laserfiche experienced a major incident on November 1, 2023 affecting Repository Service, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 03:23 PM UTC
Resolved
Nov 01, 2023, 04:28 PM UTC
Duration
1h 5m
Detected by Pingoru
Nov 01, 2023, 03:23 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Nov 01, 2023, 03:23 PM UTC

    We are investigating an issue where some customers may be unable to access their repository.

  2. monitoring Nov 01, 2023, 03:35 PM UTC

    A mitigation step has been taken to address the matter. We are monitoring the results.

  3. resolved Nov 01, 2023, 04:28 PM UTC

    The issue has been resolved.