Laserfiche incident

Workflow instances that invoke other workflows or business processes are terminating

Major Resolved View vendor source →

Laserfiche experienced a major incident on November 3, 2023 affecting Process Automation, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 12:11 PM UTC
Resolved
Nov 03, 2023, 04:11 PM UTC
Duration
4h
Detected by Pingoru
Nov 03, 2023, 12:11 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Nov 03, 2023, 12:11 PM UTC

    We are investigating an issue where Workflow instances that invoke other workflows or business processes are encountering an error and causing the instance to terminate.

  2. monitoring Nov 03, 2023, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2023, 04:11 PM UTC

    The issue has been resolved.