Laserfiche incident

[US] - The repository may be inaccessible for some customers

Major Resolved View vendor source →

Laserfiche experienced a major incident on December 4, 2023 affecting Repository Service, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 03:59 PM UTC
Resolved
Dec 04, 2023, 05:57 PM UTC
Duration
1h 57m
Detected by Pingoru
Dec 04, 2023, 03:59 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Dec 04, 2023, 03:59 PM UTC

    We are currently investigating an issue where some customers in Laserfiche Cloud US may be unable to access their repositories, seeing an error message stating "No such host is known."

  2. monitoring Dec 04, 2023, 05:19 PM UTC

    A mitigation step has been performed and the affected repositories are accessible again. We will continue monitoring the issue.

  3. resolved Dec 04, 2023, 05:57 PM UTC

    The issue has been resolved.