Laserfiche incident

[EU] - Some users may experience intermittent issues connecting to Process Automation or working in the repository

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on December 12, 2023 affecting Repository Service and Process Automation, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 03:26 PM UTC
Resolved
Dec 12, 2023, 04:38 PM UTC
Duration
1h 11m
Detected by Pingoru
Dec 12, 2023, 03:26 PM UTC

Affected components

Repository ServiceProcess Automation

Update timeline

  1. investigating Dec 12, 2023, 03:26 PM UTC

    We are currently investigating a matter where some customers in Laserfiche Cloud EU are experiencing intermittent issues connecting to Process Automation or working in the repository.

  2. monitoring Dec 12, 2023, 03:41 PM UTC

    The issues should no longer be occurring, though we are continuing to monitor the situation.

  3. resolved Dec 12, 2023, 04:38 PM UTC

    The matter is resolved now.