Laserfiche incident

Users may see a blank page when trying to view PDFs in the repository

Major Resolved View vendor source →

Laserfiche experienced a major incident on December 15, 2023 affecting Web Client and Web Client and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 03:34 PM UTC
Resolved
Dec 15, 2023, 08:29 PM UTC
Duration
4h 55m
Detected by Pingoru
Dec 15, 2023, 03:34 PM UTC

Affected components

Web ClientWeb ClientWeb Client

Update timeline

  1. identified Dec 15, 2023, 03:34 PM UTC

    We have identified an issue that causes some users to see a blank page when trying to view PDFs in the repository. A fix is currently in progress. In the meantime, users can clear their web browser cache or press Ctrl+F5 to force a hard refresh of the page to address the matter.

  2. resolved Dec 15, 2023, 08:29 PM UTC

    A fix has been deployed and this issue is resolved.