Laserfiche incident

[US] - An error occurs when trying to access the repository or Process Automation

Critical Resolved View vendor source →

Laserfiche experienced a critical incident on February 23, 2024 affecting Repository Service and Process Automation, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 09:23 PM UTC
Resolved
Feb 23, 2024, 10:58 PM UTC
Duration
1h 34m
Detected by Pingoru
Feb 23, 2024, 09:23 PM UTC

Affected components

Repository ServiceProcess Automation

Update timeline

  1. investigating Feb 23, 2024, 09:23 PM UTC

    We are currently investigating an issue in the Laserfiche Cloud US region where users may see an error when trying to access their repository or trying to access Process Automation.

  2. monitoring Feb 23, 2024, 09:46 PM UTC

    Steps have been taken to mitigate the issue and access to the applications should be restored. We will continue monitoring the situation.

  3. resolved Feb 23, 2024, 10:58 PM UTC

    The issue has been resolved.