Laserfiche incident

[US] - Some customers may experience degraded performance when accessing their repository

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on June 20, 2024 affecting Repository Service, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 03:07 PM UTC
Resolved
Jun 20, 2024, 06:56 PM UTC
Duration
3h 49m
Detected by Pingoru
Jun 20, 2024, 03:07 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Jun 20, 2024, 03:07 PM UTC

    We are investigating performance degradation that has been reported for some US customers when accessing their repository.

  2. monitoring Jun 20, 2024, 05:37 PM UTC

    A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.

  3. resolved Jun 20, 2024, 06:56 PM UTC

    The issue has been resolved.