Laserfiche incident

[US] - Some customers may experience degraded performance when accessing their repository

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on June 21, 2024 affecting Repository Service, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2024, 08:20 PM UTC
Resolved
Jun 21, 2024, 10:00 PM UTC
Duration
1h 39m
Detected by Pingoru
Jun 21, 2024, 08:20 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Jun 21, 2024, 08:20 PM UTC

    We are investigating performance degradation that has been reported for some US customers when accessing their repository.

  2. monitoring Jun 21, 2024, 08:36 PM UTC

    A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.

  3. resolved Jun 21, 2024, 10:00 PM UTC

    The issue has been resolved.