Laserfiche incident

[EMEA] - Workflow instances may get stuck in an idle state

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on July 25, 2024 affecting Process Automation, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 03:55 PM UTC
Resolved
Jul 25, 2024, 08:12 PM UTC
Duration
4h 16m
Detected by Pingoru
Jul 25, 2024, 03:55 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Jul 25, 2024, 03:55 PM UTC

    We are currently investigating an issue in the Laserfiche Cloud EMEA region where Workflow instances may get stuck in an idle state when performing "Run Rule" activities or may not be able to properly report back a completion status when invoked by another process.

  2. monitoring Jul 25, 2024, 04:29 PM UTC

    Mitigation steps were performed to address the matter. We will continue to monitor the situation.

  3. resolved Jul 25, 2024, 08:12 PM UTC

    The issue has been resolved and Workflow functionality for new instances is restored. A recovery process for previously affected instances is in progress.