Laserfiche incident

[US] - Some customers may have been unable to access their repository or view folder content.

Major Resolved View vendor source →

Laserfiche experienced a major incident on August 14, 2024 affecting Sign-In Page and Repository Service, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 06:21 AM UTC
Resolved
Aug 14, 2024, 09:26 AM UTC
Duration
3h 5m
Detected by Pingoru
Aug 14, 2024, 06:21 AM UTC

Affected components

Sign-In PageRepository Service

Update timeline

  1. investigating Aug 14, 2024, 06:21 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 14, 2024, 06:23 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 14, 2024, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2024, 09:26 AM UTC

    This incident has been resolved.