Laserfiche incident

[US] - Workflow performance issue impacting some customers

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on August 19, 2024 affecting Process Automation, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 10:18 PM UTC
Resolved
Aug 20, 2024, 01:26 AM UTC
Duration
3h 7m
Detected by Pingoru
Aug 19, 2024, 10:18 PM UTC

Affected components

Process Automation

Update timeline

  1. monitoring Aug 19, 2024, 10:18 PM UTC

    Some customers in the Laserfiche Cloud US region may be encountering an issue with slow Workflow performance. A change to the activity queuing mechanism has been deployed and we are monitoring the status. New workflow instances should be performant while previously queued up activities continue to get processed.

  2. monitoring Aug 19, 2024, 11:20 PM UTC

    Additional resources have been provisioned and we are observing a steady reduction in the workflow backlog.

  3. resolved Aug 20, 2024, 01:26 AM UTC

    This incident has been resolved.