Laserfiche incident

[CA] - Some repositories in Laserfiche Cloud Canada may be unavailable to users

Major Resolved View vendor source →

Laserfiche experienced a major incident on October 2, 2024 affecting Repository Service, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 09:05 PM UTC
Resolved
Oct 02, 2024, 09:33 PM UTC
Duration
27m
Detected by Pingoru
Oct 02, 2024, 09:05 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Oct 02, 2024, 09:05 PM UTC

    We are investigating an issue affecting some customers in Laserfiche Cloud Canada that prevents their repositories from being accessible.

  2. resolved Oct 02, 2024, 09:33 PM UTC

    The issue has been addressed and repositories are accessible again.