Laserfiche incident

[US] - Customers may experience an issue logging into Laserfiche Cloud

Critical Resolved View vendor source →

Laserfiche experienced a critical incident on October 22, 2024 affecting Sign-In Page, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 05:23 PM UTC
Resolved
Oct 22, 2024, 05:43 PM UTC
Duration
19m
Detected by Pingoru
Oct 22, 2024, 05:23 PM UTC

Affected components

Sign-In Page

Update timeline

  1. investigating Oct 22, 2024, 05:23 PM UTC

    We are investigating an issue which prevents customers in the US Laserfiche Cloud region from logging in and using the system.

  2. monitoring Oct 22, 2024, 05:28 PM UTC

    Users should be able to log in again. We will continue monitoring the situation.

  3. resolved Oct 22, 2024, 05:43 PM UTC

    The issue has been resolved.