Laserfiche incident

CA - Some customers may experience degraded performance when accessing their repository.

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on November 4, 2024 affecting Web Client, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 02:59 PM UTC
Resolved
Nov 04, 2024, 04:29 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 04, 2024, 02:59 PM UTC

Affected components

Web Client

Update timeline

  1. investigating Nov 04, 2024, 02:59 PM UTC

    We are currently investigating an issue.

  2. investigating Nov 04, 2024, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2024, 03:42 PM UTC

    A mitigation step has been performed which has addressed the issue. We will continue monitoring the situation.

  4. resolved Nov 04, 2024, 04:29 PM UTC

    The issue has been resolved.