Laserfiche incident

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on April 28, 2025 affecting Process Automation, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 10:13 PM UTC
Resolved
Apr 29, 2025, 03:37 AM UTC
Duration
5h 24m
Detected by Pingoru
Apr 28, 2025, 10:13 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Apr 28, 2025, 10:13 PM UTC

    We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.

  2. investigating Apr 29, 2025, 01:42 AM UTC

    Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.

  3. resolved Apr 29, 2025, 03:37 AM UTC

    The issue has been resolved.