Laserfiche incident

[CA] - Document operations such as importing, copying, or deleting may hang and not complete properly

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on December 1, 2023 affecting Web Client, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 08:39 PM UTC
Resolved
Dec 01, 2023, 09:58 PM UTC
Duration
1h 19m
Detected by Pingoru
Dec 01, 2023, 08:39 PM UTC

Affected components

Web Client

Update timeline

  1. investigating Dec 01, 2023, 08:39 PM UTC

    We are investigating an issue in which Laserfiche Cloud Canada customers experience a hang when trying to import, copy, or delete documents in the repository.

  2. monitoring Dec 01, 2023, 08:47 PM UTC

    A mitigation step has been performed to address the issue. Document operations should be functioning normally again. We will continue to monitor the situation.

  3. resolved Dec 01, 2023, 09:58 PM UTC

    The issue has been resolved.