Laserfiche incident

[CA] - Some customers may have been unable to access their repository on 2024-02-02, between 2:00 PM and 2:10 PM Pacific Time

Laserfiche experienced a notice incident on February 3, 2024 affecting Repository Service, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started: Feb 03, 2024, 12:51 AM UTC
Resolved: Feb 03, 2024, 03:18 AM UTC
Duration: 2h 27m
Detected by Pingoru: Feb 03, 2024, 12:51 AM UTC

Affected components

Repository Service

Update timeline

monitoring Feb 03, 2024, 12:51 AM UTC

An internal server error occurred on 2024-02-02, 2:00 PM Pacific which caused some users in Laserfiche Cloud CA to be unable to access their repository. Steps were taken to mitigate the issue and repository access was restored around 2:10 PM Pacific. The cause of the problem has been identified and an ETA for deployment of the fix is 2024-02-02, 6:00 PM Pacific.
resolved Feb 03, 2024, 03:18 AM UTC

A fix has been deployed which addresses the root cause of the issue.