Laserfiche incident

[US] - Some Laserfiche Cloud repositories are currently unavailable

Laserfiche experienced a major incident on February 21, 2024 affecting Repository Service, lasting 13m. The incident has been resolved; the full update timeline is below.

Started: Feb 21, 2024, 09:25 PM UTC
Resolved: Feb 21, 2024, 09:38 PM UTC
Duration: 13m
Detected by Pingoru: Feb 21, 2024, 09:25 PM UTC

Affected components

Repository Service

Update timeline

investigating Feb 21, 2024, 09:25 PM UTC

We are investigating an issue where some Laserfiche Cloud repositories are currently unavailable. Users may see an error regarding a general database error.
resolved Feb 21, 2024, 09:38 PM UTC

The incident has been resolved and affected repositories are accessible again.