Laserfiche incident

[US] Workflow instances that include wait conditions or Remote Agent rule tasks may experience a performance delay

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on February 21, 2024 affecting Process Automation, lasting 8h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 05:45 PM UTC
Resolved
Feb 22, 2024, 02:38 AM UTC
Duration
8h 53m
Detected by Pingoru
Feb 21, 2024, 05:45 PM UTC

Affected components

Process Automation

Update timeline

  1. investigating Feb 21, 2024, 05:45 PM UTC

    Some workflow instances that include wait conditions or rule tasks to make calls to remote agents may experience a performance delay.

  2. monitoring Feb 21, 2024, 07:27 PM UTC

    Mitigation steps have been performed which has reduced processing times. We are continuing to work to restore normal system performance.

  3. resolved Feb 22, 2024, 02:38 AM UTC

    The incident has been resolved.