Laserfiche incident

[All Regions] - Users may encounter an error when downloading Laserfiche image documents as a PDF

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on March 1, 2024 affecting Web Client and Web Client and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 06:44 PM UTC
Resolved
Mar 01, 2024, 10:05 PM UTC
Duration
3h 21m
Detected by Pingoru
Mar 01, 2024, 06:44 PM UTC

Affected components

Web ClientWeb ClientWeb Client

Update timeline

  1. investigating Mar 01, 2024, 06:44 PM UTC

    We are currently investigating an issue where users may encounter an error that reads "The type initializer for 'Gdip' threw an exception" when trying to download Laserfiche image documents as a PDF. A workaround is to go into the user options and uncheck the "Convert annotations into PDF annotations" setting and then re-download the document.

  2. resolved Mar 01, 2024, 10:05 PM UTC

    The matter has been addressed.