Laserfiche incident

[US] - Some customers may experience degraded performance when accessing their repository.

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on September 5, 2024 affecting Repository Service, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 06:59 PM UTC
Resolved
Sep 05, 2024, 11:17 PM UTC
Duration
4h 17m
Detected by Pingoru
Sep 05, 2024, 06:59 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Sep 05, 2024, 06:59 PM UTC

    Some repositories in the U.S. datacenter are experiencing slow performance and we are working to resolve the issue

  2. monitoring Sep 05, 2024, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2024, 11:17 PM UTC

    This incident has been resolved.