Laserfiche incident

[US] - Some customers may be unable to access their repository

Major Resolved View vendor source →

Laserfiche experienced a major incident on January 31, 2025 affecting Repository Service, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 02:46 PM UTC
Resolved
Jan 31, 2025, 03:45 PM UTC
Duration
58m
Detected by Pingoru
Jan 31, 2025, 02:46 PM UTC

Affected components

Repository Service

Update timeline

  1. investigating Jan 31, 2025, 02:46 PM UTC

    Some customers in Laserfiche Cloud US may receive an error when trying to connect to the repository. The matter is being investigated.

  2. monitoring Jan 31, 2025, 02:49 PM UTC

    Mitigation steps have been taken to address the issue. Repository access should be available again to affected customers. We will continue to monitor the situation.

  3. resolved Jan 31, 2025, 03:45 PM UTC

    The issue has been resolved.