Laserfiche incident

Some customers may receive access denied when accessing Public Portal.

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on February 10, 2025 affecting Public Portal, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 04:09 PM UTC
Resolved
Feb 10, 2025, 06:32 PM UTC
Duration
2h 22m
Detected by Pingoru
Feb 10, 2025, 04:09 PM UTC

Affected components

Public Portal

Update timeline

  1. investigating Feb 10, 2025, 04:09 PM UTC

    We are investigating this issue in which some customers may receive access denied.

  2. monitoring Feb 10, 2025, 04:17 PM UTC

    The issue has been resolved. We are monitoring the system.

  3. resolved Feb 10, 2025, 06:32 PM UTC

    This issue has been resolved.