Laserfiche incident

[US][CA] - Business Process instances may not be starting properly

Major Resolved View vendor source →

Laserfiche experienced a major incident on March 10, 2025 affecting Forms and Forms, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 12:31 AM UTC
Resolved
Mar 10, 2025, 02:03 AM UTC
Duration
1h 31m
Detected by Pingoru
Mar 10, 2025, 12:31 AM UTC

Affected components

FormsForms

Update timeline

  1. investigating Mar 10, 2025, 12:31 AM UTC

    We are currently investigating an issue occurring in Laserfiche Cloud US and CA where Business Process starting forms may be getting submitted, but instances are not starting properly.

  2. monitoring Mar 10, 2025, 01:09 AM UTC

    Mitigation steps have been performed to address the issue. Business Process instances are running properly.

  3. resolved Mar 10, 2025, 02:03 AM UTC

    The issue has been resolved.