Laserfiche incident

[US] - Business Processes are getting suspended at "save to repository" tasks

Major Resolved View vendor source →

Laserfiche experienced a major incident on April 8, 2025 affecting Forms, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 12:33 AM UTC
Resolved
Apr 08, 2025, 01:09 AM UTC
Duration
35m
Detected by Pingoru
Apr 08, 2025, 12:33 AM UTC

Affected components

Forms

Update timeline

  1. investigating Apr 08, 2025, 12:33 AM UTC

    We are investigating an issue where business process instances are getting suspended at "save to repository" tasks.

  2. resolved Apr 08, 2025, 01:09 AM UTC

    Mitigation steps have been performed to address the issue. Suspended tasks can be retried via the Business Process "Monitor" page to complete the "save to repository" task.