Resolved after 5 hours 48 minutes, affecting Socket Server Availability and Login and Authentication and 1 more, on September 17, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Socket Server AvailabilityLogin and AuthenticationApi Availability
Update timeline
- investigating Sep 17, 2020, 04:49 PM UTC
We are currently investigating an issue causing some student devices to appear as offline and some features to be delayed. Thank you for your patience as we work to resolve these issues as quickly as possible.
- investigating Sep 17, 2020, 09:40 PM UTC
We have resolved the issue.
- monitoring Sep 17, 2020, 10:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2020, 10:38 PM UTC
This incident has been resolved.
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