Resolved after 6 days 23 hours, affecting Socket Server Availability and Login and Authentication and 1 more, on September 18, 2020.
We are continuing to monitor for any further issues.
Affected components
Socket Server AvailabilityLogin and AuthenticationApi Availability
Update timeline
- investigating Sep 18, 2020, 04:53 PM UTC
We are currently investigating an issue causing some student devices to appear as offline and some features to be delayed. Thank you for your patience as we work to resolve these issues as quickly as possible.
- monitoring Sep 18, 2020, 06:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 18, 2020, 08:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2020, 04:40 PM UTC
This incident has been resolved.
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